Privacy Policy

Momofy ("we", "us", "our") is a home-made frozen momo brand and franchise company headquartered in Bangalore, Karnataka, India. We operate the website momofyy.com and supply frozen momos to restaurants, franchisees, and B2B partners across India.

We collect information you voluntarily provide when you:

• Submit an enquiry form (name, phone, email, city, business type)
• Place an order via WhatsApp (message content and phone number)
• Contact us directly by phone or email

We do not collect payment card details. All payments are handled separately and securely outside our website.

We use the information we collect to:

• Process and fulfill your orders
• Contact you about your enquiry or order
• Send follow-up communications about your franchise or B2B partnership
• Improve our products and services
• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties.

When you communicate with us via WhatsApp, your messages are subject to WhatsApp's own Privacy Policy (whatsapp.com/legal/privacy-policy). We use WhatsApp to process orders and provide customer support. We do not store WhatsApp messages on our servers beyond what is necessary to fulfill your order.

Your information is stored securely in our database hosted on MongoDB Atlas (cloud infrastructure with encryption at rest). We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Order records are retained for a minimum of 7 years for tax and accounting purposes.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@momofyy.com or WhatsApp +91 63054 68471.

Our website may use essential cookies to ensure basic functionality. We do not use tracking cookies or third-party advertising cookies. You can control cookie settings through your browser.

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

For any privacy-related questions, contact us at: